Frequently Asked Questions

Dive into the essence of Atomic Pads—crafted with our exclusive Mite-Free Fabric, born in our labs. 🌟 Produced proudly in a U.S. FDA cGMP-certified facility, we embody safety and quality. 🇺🇸 GMO-free, chemical-free, and naturally, mite-free, for your utmost care and comfort. 🍃✨

Every Atomic Pad shines with purity, individually sealed for freshness. 🌟 Sans the chemicals found in ordinary sanitary pads, we skip preservatives entirely. For peak performance, enjoy your Atomic Pads within 6 months from the date they arrive. 📅✨

Atomic Pads are a fortress against mites, thanks to our revolutionary Mite-Free Fabric. 🌟 This cutting-edge material structurally repels mites, safeguarding your intimate areas with unparalleled purity. 🛡️✨

Switch to Atomic Pads for eco-friendly periods. 🌱 Traditional pads might use up to 1,000 kg of water and harmful chemicals in their production. 🌊

We choose for sustainable methods and avoid artificial chemicals, protecting our planet every cycle. 🌍♻️

For optimal hygiene, we recommend changing your Atomic Pad every 4-6 hours during the day. 🌞 For nighttime, one night pad will cover you till morning. 🌜

Start by opening the new pad's individual package before removing your used pad. Take out the fresh Atomic Pad, then swiftly dispose of the used one directly into the packaging you just opened. 🔄✨

At this time, we do not offer free samples. 🚫✨

Unfortunately, we don't accommodate one-time purchases. Orders are exclusively available as a 3-month recurring subscription at www.atomicpads.com. 📦✨ 

Dive into effortless, continuous deliveries, ensuring you're always prepared with your Atomic Pads. Subscription adjustments? A breeze, via the customer portal. 🖥️🔄

We source the materials for our Atomic Pads from various regions, including Europe, Japan, China, and Hong Kong. This diverse sourcing strategy allows us to access the best components for our products. 🌏✨

Transportation waste is always a significant issue for our planet, contributing to carbon emissions and environmental degradation. That's why we locate our assemble line in China, which is strategically positioned within the global supply chain. This location ensures that the final assembly process is efficient and cost-effective, while reducing transportation distances. 🚢🌱

By assembling in China, we cut down on the environmental impact of long-distance transportation by 80%, which would be necessary if materials were sent to our headquarters in Atlanta, Georgia, United States. Despite manufacturing overseas, we maintain strict work ethics based on American standards, ensuring that all workers are treated fairly and ethically. 🤝✨

At the heart of Atomic Pads lies our mission: to deliver a mite-free experience, boasting exceptional absorption, ultimate softness, and effective odor elimination. 🌟 

Every 3-month supply is conveniently shipped straight to your doorstep. 📦 Step into a new era of 360-degree protection against mites, transcending traditional, obsolete sanitary pads. Mite-free Atomic Pads, your healthier choice! 🛡️✨

Embrace ease and customized savings with our Atomic Pads subscription program. 📦✨ Receive your Atomic Pads every 3 months, guaranteeing you're perpetually prepared. Need more? Easily add extra pads, or manage, pause, or cancel your subscription at any moment through our customer portal. 🖥️🔄 Your convenience, our commitment.

Navigating to our customer portal is a breeze! 🌬️✨ Simply click on homepage > menu > resource > Login. Choose to log in with your email address or phone number, then hit 'Send Me the Code.' Once you receive the verification code, enter it and click 'Verify' to access your account. 📧🔒 Easy peasy, subscription management at your fingertips!

Reviving a previously canceled subscription is straightforward. Follow these simple steps: 🛠️✨

Step 1 - Log in to your customer portal.

Step 2 - Navigate to 'Subscriptions' and pick the subscription you wish to bring back.

Step 3 - Hit 'Reactivate' and confirm your choice. ✔️

Please note, expired subscriptions cannot be reactivated. In such cases, a new subscription must be purchased via our store. 🛒🚫

Canceling your subscription is hassle-free with these steps in our customer portal: 🖥️✨

Step 1 - Log in to the Atomic Pads portal.

Step 2 - Select 'Manage Subscription'.

Step 3 - Choose 'Cancel Subscription' and confirm.

Your preferences, simplified. 🛑🔄

Tailoring the order date for your subscription is a smooth process via your customer portal. Just follow these quick steps: 📅✏️

Step 1 -Log in to your customer portal.

Step 2 - Go to 'Subscriptions' and then click 'Edit'.

Step 3 - Find the section to change the next order date for your subscription.

Step 4 - Pick the new charge date and hit 'Update Next Shipment Date'.

Stay in control of your deliveries, on your schedule! 🔄🗓️

Updating the shipping address for your subscription is straightforward with our customer portal. 🏠✨ Simply:

Step 1 - Log in to the Atomic Pads portal.

Step 2 - Navigate to 'Manage Subscription.'

Step 3 - Select 'Shipping Address.'

Step 4 - Fill in your new shipping details.

Step 5 - Decide whether to:

- Hit 'Save Shipping Address' to update the default address, or

- Choose 'Add Shipping Address' to keep it as an alternate address.

Flexibility to fit your lifestyle, right at your fingertips! 🔄📦

Shifting to a new payment method for your subscription is easy and secure within our customer portal. 💳✨ Just follow these steps:

Step 1 - Log in to the Atomic Pads portal.

Step 2 - Select 'Manage Subscription'.

Step 3 - Go to 'Payment Methods'.

Step 4 - Choose 'Add Payment Method' and fill in your new payment details.

Step 5 - Confirm the update by clicking 'Add Payment Method' once more.

Note: This will automatically apply your new payment method to all subscriptions. 🔄🔒

Expanding your stash of Atomic Pads is a breeze with our customer portal. 🚀✨ Here’s how to boost your subscription:

Step 1 - Log in to the Atomic Pads portal.

Step 2 - Tap 'Add a Product'.

Step 3 - Choose the pad you need more of.

Step 4 - Opt for 'Subscription' purchase and confirm the quantity, shipping address, and ship date.

Step 5 - Click 'Add Product' to finalize.

More comfort, more convenience, right when you need it! 📦🌟

Looking to pause your next Atomic Pads delivery? It’s simple. Just follow these steps in our customer portal: 🛑✨

Step 1 - Log in to the Atomic Pads portal.

Step 2 - Hit 'Skip', then click 'Accept' to confirm your choice.

Stay in control of your subscription, on your terms! 🔄📆

Your Atomic Pads subscription bills you every 90 days. 🗓️✨ Set it, forget it, and focus on what truly matters.

Atomic Pads stands behind a 90-day satisfaction guarantee. 🌟 From the day your order is delivered (per tracking), you have 90 days to explore the comfort and quality of Atomic Pads. If you're not completely satisfied, we've got the return fee covered. 

Note: This guarantee applies solely to your first subscription order only. For more comprehensive details, check out our Refunds & Returns Policy page. 📄💼

Your orders are swiftly processed within 1-3 business days. 🕒 Keep in mind, we take a break on weekends and holidays, so shipments are paused during these times. 🚫📅 Patience is key – we're on it!

Yes, indeed! Atomic Pads offers free shipping for subscribers worldwide. 🌍✈️ Enjoy your mite-free experience without the extra cost, wherever you are! 📦🎉

Keep an eye on your journey with Atomic Pads by checking your email for the tracking link. 📧🔍 If the tracking details seem to play hide and seek, don't fret! Drop us an email at ap@atomicpads.com, and we'll glide in to help track down your shipment. 🕵️‍♂️💬

If your Atomic Pads order seems to have taken a detour, fear not! Here's a checklist to track it down:

Tips 1 - Scout around your address for all potential delivery spots (like your mailbox, doorstep, or side door).

Tips 2 - Check in with family members or neighbors who might have accepted the package for you.

Tips 3 - Reach out to your local post office with your details and the package's tracking number for any insights.

Still no sign after 6 days from the tracked delivery date? 📆 Shoot us an email at ap@atomicpads.com to get the ball rolling on a claim. 📧💼

We're here to make things right! 🌟 If your order arrives damaged or seems to be playing a game of hide and seek with some items, here's how to quickly address the issue:

Step 1 - Send an email to ap@atomicpads.com with your name, order number, and email address. 📧

Step 1 - Provide a detailed rundown of what's amiss and attach a photo of the item(s) as they arrived. 📸

Step 1 - Make sure to reach out within 15 days of delivery so we can swing into action. 📅

Rest assured, we're on standby to send a replacement for the complete order your way. Please note, while refunds are not in the playbook, ensuring your satisfaction is our goal! 📦✨

Breathe easy! 🌬️ For the orders with Atomic Pads, there will not be any customs fees. We've teamed up with local courier services in your area to streamline deliveries, aiming for a seamless experience straight to your door. 📦✨ No hidden surprises, just smooth sailing.

Absolutely! 📬✈️ Atomic Pads extends its reach to PO Boxes and APO/FPO addresses within the US and US territories. Ensuring everyone has access to our products, no matter where you're stationed or residing. 🌎💌

Absolutely! Atomic Pads goes global, shipping orders far and wide. 🌍✈️ Wherever you are, we're just a subscription away from delivering comfort and protection right to your doorstep. 📦🌟

Atomic Pads is committed to your satisfaction with a 90-day satisfaction guarantee. 🌟 This clock starts ticking from the day your order is marked as delivered, according to tracking. We've got your back, covering any return fees. 

Note, this golden guarantee shines for your first subscription order only, not for the encores. For the nitty-gritty, please grace our Refunds & Returns Policy page with a visit. 📄✨

Yes indeed! Atomic Pads extends its refund grace to international orders too, provided they meet the criteria outlined in our Refund and Returns Policy. 🌍✨ Your satisfaction knows no borders!

Absolutely! Atomic Pads doesn't draw the line at full-price items; sale items are also eligible for refunds, given they align with the conditions specified in our Refund and Returns Policy. 🌟💼 Your peace of mind is our priority, sale or no sale!

Not at all! If your return sails through the conditions outlined in our Returns and Refunds Policy, Atomic Pads will take care of the shipping fee for returns. 📦🌟 Consider it our commitment to ensuring your satisfaction is seamless and stress-free.